Refund Policy

 

Last updated: April 2026

Returns

Our items are handcrafted or made to order. For this reason, noodmude does not accept returns, exchanges, or refunds for change of mind. Customers are encouraged to review product descriptions, dimensions, and lead times carefully before placing an order.

This policy does not affect your statutory rights under applicable consumer protection laws.

Issue with Your Item
If there is an issue with your item, please contact support@noodmude.com within 48 hours of delivery and include:

Order number
Description of the issue
Clear photographs of the item and its packaging

Once the claim has been reviewed, an appropriate resolution will be provided. 

Return Shipping

If a return is approved due to a damaged, faulty, or incorrect item, noodmude will arrange the return or reimburse reasonable return shipping costs. Items must be returned within 14 days of the return being authorised. Returns that are not received within this timeframe may not be eligible for a refund or replacement.

Responsibility of Goods

Once an order has been dispatched, delivery is managed by the courier. While noodmude is not responsible for delays caused by third-party shipping providers, we will assist in investigating any delivery issues where possible.

Contact

For further information regarding this policy, please contact support@noodmude.com.