Shipping Policy

 

Last updated: June 2026

At noodmude, items are dispatched directly from our designers’ studios. Shipping times and costs vary depending on the origin of each piece.

Fulfilment and Lead Times

Our pieces are handcrafted or made to order, so lead times differ by product. Estimated production and shipping times, along with the dispatch location, are provided on each product page. All lead times are estimates and may vary due to production or courier delays beyond our control. Once your order has been dispatched, you will receive a tracking confirmation by email.

Ordering from Multiple Designers

If your order includes items from multiple designers, they will be shipped separately. Shipping fees are calculated at checkout and grouped by designer, with a clear breakdown of the total delivery cost shown before payment.

Shipping Tiers

Shipping rates are based on the size and weight of each item. For exceptionally large or delicate pieces, our team will contact you within one to two business days of purchase with a bespoke shipping quote based on your delivery address.

Customs, Duties and International Taxes

We aim to provide full transparency regarding cross-border shipments. Responsibility for taxes and duties depends on the origin of the item and the delivery destination.

EU to EU

Local VAT is applied at checkout. No additional duties or taxes are required upon delivery.

EU to UK

Local VAT is applied at checkout. No additional duties or taxes are required upon delivery.

UK to UK

Local VAT is applied at checkout. No additional duties or taxes are required upon delivery.

Outside the EU to EU

VAT is not charged at checkout. Orders will be subject to local import duties and VAT. These charges are determined by the destination country’s customs authority and are the responsibility of the recipient. They are typically collected by the courier prior to or upon delivery.

Refused Deliveries and Liability

As many items are made to order or produced in limited quantities, noodmude does not accept returns. If a delivery is refused due to unpaid customs duties, or if a package is returned as undeliverable, the customer remains responsible for all original shipping costs and any return surcharges incurred. Refunds cannot be issued for items abandoned at customs or returned due to non-payment of local taxes.

Assistance

If you require additional information regarding shipping or duties before placing an order, please contact us at support@noodmude.com.